Job openings for quality analyst in gurgaon bellandur bangalore

JOB DESCRIPTION QUALITY ANALYST-
 
Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details on
respective Tickets.
 
Ø Analyse quality process and procedure to ensure it meets process requirements.
Ø Meeting daily, weekly and monthly audits analysing short- and long-term development plans.
 
Ø Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum quality
standards.
Ø Perform quality checks and perform Mock calls for freshers to improve performance.
Ø Providing periodic feedback to agents and to their reporting manager for scope of improvement.
Ø To identify gaps and rectify them by sharing feedback and conducting refresher sessions with
agents to improve quality of calls.
 
Ø Closely monitoring quality parameters as per needs and share ideas to improve quality standards.
 
Required Skills: -
 
ü Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.
 
ü Should have excellent communication/Writing skills (Hindi and English is must)
ü Good Analytical skills.
 
ü Should have knowledge about all 7 QC Tools (Pareto, Histogram etc
Min 1 yrs exp as QA ,
Salary :- Upto-2.5 LPA
Comfortable with 24*7 Shifts with 6 days working culture & 1 rotational Off
Location :- Jaipur (work from office)